FAQs
Ordering
Can I return an item?
Can I return an item?
We always strive to ensure our customers love our products, but if you need to return an order we are happy to help. Email us directly and we will walk you through the process.
Can I have my product customized?
Can I have my product customized?
Yes.
We work closely with our manufacturers and can make changes to design and function. Contact us with your requests.
Shipping
Can you ship your products abroad?
Can you ship your products abroad?
Yes, we ship all over Europe. Shipping costs are additional and will be added to your checkout. We run discounts and promotions throughout the year, so keep an eye out for exclusive offers.
How quickly can I receive my order?
How quickly can I receive my order?
There are several factors that determine this, it depends on where you are and whether the item is in stock, how bulky it is and which shipping method you choose when purchasing.
Orders processed within Sweden will take 1-3 business days to arrive.
Deliveries within Europe can take anywhere from 3-10 days. Delivery information will be provided in your confirmation email.
Which shipping company do you use?
Which shipping company do you use?
We use DHL to deliver packages throughout Europe.
Returns & Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days of receiving your order. Items must be returned in the same condition as received, be unused/unused, have tags still attached, and include all original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days of our receipt of the item(s).